Information We Collect

When you reach out to us or place an order, we gather specific details to fulfill your requests properly. The type of information depends on how you interact with our services.

Personal Details You Provide

We collect information you voluntarily share when contacting us or requesting our flower arrangement services:

• Full name and contact phone number
• Email address for order confirmations and communication
• Delivery address within Baku and surrounding areas
• Payment information processed securely through our payment partners
• Specific preferences or special requests for arrangements

Information Collected Automatically

Our website collects certain technical information to improve your browsing experience and help us understand how visitors use our site:

• Device type and browser information
• IP address and approximate location data
• Pages visited and time spent on our website
• Referral sources that brought you to our site

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering quality service. We don't use your data for unrelated activities or share it unnecessarily.

Primary Uses

• Processing and fulfilling your flower arrangement orders
• Sending order confirmations and delivery updates
• Responding to your questions and service inquiries
• Coordinating delivery schedules and addressing locations
• Processing payments securely through our payment processors

Service Improvement

We analyze website usage patterns to understand which arrangements interest visitors most and how we can make ordering easier. This helps us refine our offerings based on actual customer preferences rather than guesswork.

Data Protection and Storage

Your information stays with us in secure systems designed to prevent unauthorized access. We take reasonable precautions appropriate for a small service business operating in Azerbaijan.

Security Measures

We protect your data through encrypted connections for all information submitted through our website. Payment details are handled by certified payment processors who maintain their own security standards — we never store complete payment card information on our servers.

Access to customer information is limited to team members who need it to fulfill orders and provide support. Our systems are regularly updated to address potential security concerns.

Data Retention

We keep your order information for as long as necessary to provide ongoing service and meet legal requirements under Azerbaijan law. This typically means retaining order records for accounting and tax purposes.

If you'd like us to remove your information from our systems, contact us directly. We'll handle your request within a reasonable timeframe, though some data may need to be retained for legal compliance.

Sharing Your Information

We don't sell or rent customer information to third parties. The only times we share your data involve fulfilling your orders or meeting legal obligations.

Service Partners

Certain aspects of our service require working with trusted partners:

• Payment processors who handle secure transaction processing
• Delivery coordinators who need addresses to complete deliveries
• Communication services that send order confirmations and updates

These partners only receive information necessary for their specific tasks and are required to handle it responsibly.

Legal Requirements

We may disclose information when required by Azerbaijan law or in response to valid legal processes. This includes situations where disclosure is necessary to protect rights, property, or safety.

Your Privacy Rights

Under Azerbaijan data protection regulations, you have several rights regarding your personal information. We respect these rights and handle requests promptly.

Access and Correction

You can request a copy of the personal information we hold about you. If any details are inaccurate or outdated, let us know and we'll correct them. Contact us at support@supervisoryovahub.com with your request.

Deletion Requests

You may ask us to delete your personal information from our systems. We'll process such requests unless we have legitimate reasons to retain certain data, such as completing pending orders or meeting legal obligations.

Marketing Communications

If we send promotional messages about new arrangements or special occasions, you can opt out at any time. Each message includes clear instructions for unsubscribing. This won't affect essential communications about orders you've placed.

Cookies and Tracking

Our website uses cookies — small text files stored on your device — to remember your preferences and improve your browsing experience. Most browsers accept cookies automatically, but you can adjust your settings to decline them.

We use cookies to remember items you've viewed and basic site preferences. This helps create a smoother experience when you return. Disabling cookies may limit some website functionality, though you'll still be able to browse and contact us.

We don't use cookies to track your activity across other websites or build detailed profiles beyond basic site analytics.

Children's Privacy

Our services aren't directed at children under 18, and we don't knowingly collect information from minors. If you're a parent who believes your child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll update the date at the top of this page and may notify customers through email or website notice.

Checking this page periodically helps you stay informed about how we protect your information. Continued use of our services after changes take effect means you accept the updated policy.